COVID-19 Customer Notice TOTAL COMFORT SPECIALISTS

COVID-19 Customer Notice

Wallner Plumbing, Heating & Air wishes to ensure our customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

As we continue to monitor the COVID-19 situation and the most recent “Shelter in Place Order” by Governor Newsome, We wanted you to know that we are continuing to provide our services in a safe and professional manner.

To protect our customers and our employees, we may ask some additional questions when you call us so we will best understand how to equip our technicians to protect your health and safety as well as theirs.

We have required all of our employees to notify us if they are sick or show any signs of COVID-19, to seek medical attention and not to come to work until cleared to do so.

In return we want to be careful not to expose our essential workforce to any type of pathogens, and so we ask that you inform us if anyone in your home is sick or medically compromised. This way we can determine the best course of action and/or what type of protective gear to be appropriate.

Unfortunately, we are not properly equipped to enter a home where a patient is medically quarantined at this time, nor a home where a customer is self quarantined due to being notified that they may have been exposed to COVID-19.

We will continue to provide our services between 8 am and 5 pm, Monday through Friday with possible restricted or limited emergency services after hours and on weekends For our residential customers.

We will continue to provide 24/7 service to our commercial clients that are essential business during the “Shelter in Place” order.

Our pledge to you - Our Technicians will:

  • Wear a new set of protective gloves for every job.
  • Shoe covers will be worn on every job.
  • Protective masks will be worn upon request or where applicable.
  • Disposable suits will be worn upon request or when applicable or as required by company policy. (At this time that will apply for all drain line stoppages and some types of work within a bathroom area).
  • Our work truck Cab and hand tools will be clean and sanitized frequently each day, as required.
  • To practice Social Distancing and minimal intrusion into your home or place of business, we have asked our technicians not shake hands or have any direct contact with anyone while at your home, and to keep the recommended distance at all times, when possible. We also ask you to return the favor.

We thank you for your continued patronage and understanding during these uncertain times.

Please check our website at www.wallnerplumbing.com for additional information and updates.

Take care and be aware!

The Wallner Family and our entire Team of Professionals.

Your Total Comfort Is Our Priority

See What Our Customers Have to Say About Us
  • J. Carneiro

    Wallner Plumbing is excellent with great work ethics, job knowledge and great customer service.

  • Dan Mallia

    Had our A/C go out on a weekend and we gave them a call. They sent out a technician and he quickly diagnosed the problem and got us back and rolling within an hour.

  • Tom Watson

    He carefully listened to the information about my swamp cooler. He promptly wrapped up the job leaving a tidy workplace. My house is now very comfortable.

  • Rene and Denise Abidi

    He was courteous, professional, and answered all of our questions. Our entire experience with Wallner has been excellent. We will definitely call them again. Thank you.

  • Halla S.

    hey fixed the problem in less than 30 minutes! Way to go, Guys! Thanks a million!

  • Anonymous

    I liked the customer service. A quick call from the office to let me know he was on his way is a very nice touch.

  • Diana Shaw

    The service, the courtesy and the price really make Wallner a natural choice. Thank you Wallner!

  • Diana S

    Daren responded to our after hours call, was so cheerful and respectful and found the problem with our unit. He quickly replaced the burnt out disconnect, and reset our thermostat - again with cheer and great courtesy.

  • Teri C.

    I would recommend that if you're looking for service to your AC/Heating..call Wallner First..BEFORE you call anyone else.

  • Donna B.

    Can't say enough about your service, professional in every way. Thank you!!!

  • Canda W.

    A handyman is good for certain projects around the house, but I prefer a reputable plumbing company, and Wallner is the only company I will use due to my satisfaction with their work, ethics, and integrity.

  • Wayne F.

    Office staff is helpful, dispatch happens quickly, and the work is done right. They do guarantee satisfaction, and you can talk to management if needed.

Why Choose Wallner?

  • Over 50 Years of Service

    Since 1968, our family owned & operated business has been there for the community.

  • Customer Service is a Top Priority

    Building trust & lifelong relationships with our customers is the ultimate goal.

  • 24-Hour Emergency Plumbing Services

    Emergencies happen, and we'll be there for you when they do. Anytime, day or night.

  • Same Day Services Available

    We're there for you when an unexpected plumbing or hvac problem arises.

  • Prompt & Courteous Service

    The customer experience is our main focus & we strive to maintain our high standards.

  • Experienced & Factory Trained Technicians

    Our technicians are up to date on all the latest and greatest in the plumbing & hvac field.

Contact Us Today

Fill out the form below, or call us at (530) 475-6687.
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